Frequently asked questions

We offer trekking, mountain trips and expeditions, in group or private formats. We also design transformative experiences that combine nature, challenge and well-being. Every trip is designed with a focus on safety, emotion and personal connection.

We work with small groups, uncrowded routes and a focus on emotional quality. More than climbing a hill, we aim to create an experience that leaves you with something deeper. We take care of every detail: from the group's pace to the cold drink on the way back.

Yes. Many of our experiences are designed for international travelers. Our team speaks English and can adapt the experience to your needs and expectations.

Yes. We organize private experiences for solo travelers, couples, families or companies. We can adjust the route, level, food and schedule to create a unique experience.

Of course. Many people come alone and end up making new friends. Our atmosphere is warm, respectful and collaborative. No one walks alone, no one gets left behind.

Yes, we design tailor-made experiences. Write to us with your idea and we'll help you make it happen.

After you sign up, we'll send you a detailed list for the experience. The most important thing is good mountain footwear, and we always recommend dressing in layers.

Professional guide, transportation, a healthy snack, a summit prize, a drink on the way back and professional photos. Some trips include technical gear, tents or meals, depending on the program.

On private experiences we include pickup at your hotel or home. On group experiences we usually meet at Tobalaba Metro station, on the border between the Providencia and Las Condes districts.

On group experiences you can join along the way to the trailhead. On private experiences we include pickup at your hotel or home.

Yes, as long as you let us know in advance. The conditions depend on the type of trip.

Only in case of bad weather or force majeure. In that case, you can reschedule or request a refund.

When you book. Spots are limited and assigned in order of payment.

You can pay in Chilean pesos if you're in Chile. We also accept US dollars, international cards and other payment methods if you're abroad.

If you don't let us know and don't show up, there's no refund. We recommend giving us notice in advance if you need to reschedule.

We have a clear and flexible cancellation policy. You can reschedule or request a partial refund, depending on how much notice you give. You can read it in full in the footer or ask us on WhatsApp.

Not for all of them. We have routes for every level: from accessible hikes like El Morado Natural Monument (ideal for beginners or families) to demanding climbs like Cerro Provincia or high-altitude expeditions. The key is choosing the right trip for your fitness; if you tell us about your experience, we'll recommend the best option.

It depends on the route. The foothill peaks (Manquehue, Provincia) can be enjoyed almost year-round, with fall and spring as the best seasons. The high mountains and expeditions (Pintor, El Plomo, San José Volcano) have their window between November and April, when the weather at altitude is most stable. In winter many routes turn to snow conditions.

Some routes can be done independently, but several cross private land, parks with regulated access or high mountains where the weather changes quickly. Going with a guide takes care of access, transportation, safety and pace, and lets you enjoy it without worrying about the logistics. Especially recommended if you're coming from outside Chile.

As a guide: to get started, El Morado Natural Monument or Cerro Manquehue; for a full-day challenge, Cerro Provincia or El Morado Glacier; for your first 4,000 m peak, Cerro Pintor (4,180 m); and for a real high-altitude expedition, Cerro El Plomo (5,424 m) or San José Volcano (5,800 m). If you write to us, we'll advise you based on your experience.

For one-day trips at altitude (like Cerro Pintor, 4,180 m), we recommend not arriving straight from sea level and spending one or two nights in Santiago first. The expeditions (El Plomo, San José Volcano) include days of gradual acclimatization with high camps, managed by the guide so you can climb safely.

Safety is our priority: we go with certified guides, small groups and insurance included. On high-altitude trips the guide monitors how you feel and regulates the pace to prevent altitude sickness; if necessary, we descend. That's why acclimatization and a good guide make all the difference.

Yes. On private experiences we pick you up at your hotel or home, and on group trips we arrange a central meeting point. You don't need a vehicle: transportation is included.

A trek is a half-day or full-day hike that returns the same day (like Manquehue, Provincia or El Morado Glacier). An expedition is a multi-day program with high camps to climb big summits like Cerro El Plomo or San José Volcano. If you're after mountaineering and real altitude near Santiago, expeditions are for you.